Engaging Customers in a retail environment Listening and understanding
Preview: Engaging Customers in a retail environment
In this module we explore how to have a short, effective needs-based conversation with customers in a retail environment – in order to generate more sales and cross sales and to increase the amount of business we are able to do with customers.
Gain an understanding of the preparation you can do to have a more effective interaction with your customers to increase the sales made to each customer based on their needs.
Understand the five steps to follow to help move from a social discussion t a business discussion and ultimately cross sell to the customer:
- Engage with the customer
- Listen and understand
- Offer to assist
- Close the conversation
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